Phil caught up with a long-time client last week and they were talking about finishing projects off well; not undoing your hard work in the final 2%.
He had a story of when he gave up his Christmas holidays to work through a High School refurbishment project. For six weeks he drove to the site each day, meticulously working through coordinating the installation. The day before school was due to return, they finished! All was ready and working….. But there was one problem….. A small external wall penetration had not been sealed properly. A possum had got inside and made a huge mess over everything. All that hard work undone in the last 2%!
We put manuals into this category. With D&A we help to finish off that final 2% strongly.